Contact us
Speak to our team of experts via Livechat (clicking on the icon in the bottom left-hand corner of the screen), WhatsApp (scan below or click here), email at [email protected] or by completing this form. We’d love to hear from you.
You may also find what you’re looking for in our Help Centre.
Our team will try to contact you within one hour of receiving your query during business hours. If we receive your request outside our business hours, we will aim to resolve the issue as soon as possible on the next working day.
For immediate assistance outside of business hours, you can contact Miles, Tempcover’s Virtual Agent. Miles has been trained with AI to read the contents of your message and provide instant assistance and answers to many common questions.
If Miles cannot fully resolve your query, your comment will be escalated to a member of our Customer Experience team to resolve asap on the next working day.
If you want information about when your policy will appear on AskMID, please visit the AskMID section of our Help Centre.
Christmas opening hours
Monday 22 December: 9am - 9pm
Tuesday 23 December: 9am - 9pm
Christmas Eve: 9am - 5.30pm
Christmas Day: Closed (AI assistance available)
Boxing Day: Closed (AI assistance available)
Saturday 27 December: 9am - 5:30pm
Sunday 28 December: Closed (AI assistance available)
Monday 29 December: 9am - 5.30pm
Tuesday 30 December: 9am - 5.30pm
New Year's Eve: 9am - 5.30pm
New Year's Day: Closed (AI assistance available)
Friday 2 January 2026: 9am - 8pm
Postal address
Admiral House
Harlington Way
Fleet
Hampshire
GU51 4BB
Useful contacts
If you're an existing or prospective partner, please email: [email protected]
If you wish to make a complaint, please email: [email protected]
Our customers love us
We also currently hold an ‘Excellent’ rating on Trustpilot with over 30,000 reviews.
